Privacy & Cookie Policy

Bradshaw Windows & Doors Ltd ("we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy & Cookie Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quote or use our services.

1. Who We Are

Bradshaw Windows & Doors Ltd is a private limited company incorporated in England and Wales.

Company status: Active
Company type: Private Limited Company
Incorporated: 26 February 2024

Registered Office:
12 Redland Way
Aylesbury
United Kingdom
HP21 9RJ

For the purposes of applicable UK data protection law, Bradshaw Windows & Doors Ltd is the data controller responsible for personal information collected through our website and in connection with our business activities.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website, contact us or request information about our services.

When you use our Get a Quote form, we may collect:

First name
Last name
Telephone number
Email address
Property or installation address
Details of the service you require

We may also collect information you provide when you contact us directly by telephone or email.

If you choose to interact with us through social media, we may receive information that you provide through the relevant social media platform.

We may also collect limited technical information when you visit our website, such as information relating to your device, browser, IP address and how you interact with our website. The information collected will depend on the cookies and technologies you have consented to.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Respond to requests for a quote
Prepare and provide quotations and estimates
Contact you regarding your enquiry
Arrange appointments and site visits
Understand the services you require
Provide window and door installation services
Provide glazing, glass replacement and repair services
Communicate with you about your enquiry or any work you have instructed us to carry out
Respond to questions or complaints
Maintain appropriate business and customer records
Administer guarantees and warranties where applicable
Meet our legal, regulatory and accounting obligations
Protect our legitimate business interests and legal rights

We will only process your personal information where we have a lawful basis to do so under applicable data protection law.

4. How We Collect Your Information

We may collect information directly from you when you:

Complete our Get a Quote form
Contact us by email
Contact us by telephone
Communicate with us regarding our products or services
Interact with us through social media

We may also collect limited information through cookies and similar technologies when you visit our website, subject to your cookie preferences and consent where required.

5. How We Use and Share Your Information

We use your personal information for legitimate business purposes connected with providing our products and services and responding to your enquiries

We do not sell, rent or trade your personal information to third parties.

Where necessary, we may share relevant information with trusted suppliers, manufacturers, installers, guarantee providers or other service providers where this is required to provide products or services you have requested.

We may also share information with third-party service providers who help us operate our website or business, such as website hosting, website management, email or other business technology providers.

We may disclose personal information where we are legally required to do so or where necessary to protect our legal rights, customers, employees or business.

6. Our Wix Website

Our website is hosted and operated using Wix. Wix may process certain information and use cookies or similar technologies as part of providing website hosting, security and related website services.

Depending on the features and services enabled on our website, Wix may process technical information relating to visitors, such as information about your device, browser and interactions with the website.

The information collected through our website is managed in accordance with applicable privacy and data protection requirements.

7. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files that may be stored on your device when you visit a website. They can help websites operate correctly, improve security, remember preferences and provide information about how visitors use a website.

The cookies and similar technologies used on our website may include the following categories:

Strictly Necessary Cookies

These cookies are required for certain parts of the website to function correctly. They may support basic website functionality, security and website operation.

These cookies may not require consent where they are strictly necessary for the website or service you have requested.

Analytics and Performance Cookies

Where enabled and where you have provided the required consent, analytics cookies may help us understand how visitors use our website.

This may include information such as:

Which pages are visited
How visitors interact with the website
How visitors arrive at the website
General technical information about website usage

We may use this information to understand website performance and improve our website and services.

Functional Cookies

Functional cookies may allow additional features and functionality to operate on our website, such as embedded content or other website features.

These cookies may be subject to your consent preferences

Third-Party Cookies

Some content or services displayed on our website may be provided by third parties. These third parties may use cookies or similar technologies when their content or services are accessed.

Third-party services used on our website may include Google services and social media services such as Instagram. The cookies and technologies used on our website may change from time to time as we update or improve our website.

8. Usercentrics Cookie Consent Management

We use Usercentrics to manage cookie consent and privacy preferences on our website. Usercentrics helps us provide visitors with information about the cookies and similar technologies used on our website and allows visitors to manage their consent preferences where required.

When you visit our website, Usercentrics may process information relating to your consent choices and preferences. Your consent preferences may be stored so that we can remember your choices and respect your preferences when you return to our website.

You can manage or change your cookie preferences at any time using the cookie consent management tools provided on our website. For further information about how Usercentrics processes personal data, please refer to Usercentrics' own privacy information.

9. Google Reviews

Our website may display, reference or link to reviews provided through Google Reviews.

Where Google Reviews or related Google services are embedded directly into our website, Google may collect certain technical information about your visit and may use cookies or similar technologies.

Your interaction with Google services may be subject to Google's own privacy policies and terms.

We do not control the information that Google collects through its own services. We recommend reviewing Google's privacy information for further details about how Google processes personal data.

10. Instagram

Our website may display content from or link to our Instagram account, including an Instagram feed.

Where Instagram content is embedded directly into our website, Meta Platforms Ireland Limited and/or related Meta companies may collect certain information about your visit and may use cookies or similar technologies. Your interaction with Instagram and other Meta services is subject to Meta's own privacy policies and terms. We do not control the information collected by Instagram or Meta through their services. We recommend reviewing Instagram and Meta's privacy information for further details.

11. Managing Your Cookie Preferences

You can manage your cookie preferences through the Usercentrics consent management tool available on our website. You can also control or delete cookies through your internet browser settings.

Please be aware that disabling or refusing certain cookies may affect the functionality or performance of some parts of our website.

Where consent is required for non-essential cookies or similar technologies, we will seek your consent before using them in accordance with applicable requirements.

12. Your Data Protection Rights

Under UK data protection law, you may have certain rights in relation to your personal information.

Depending on the circumstances, these rights may include:

The right to request access to personal information we hold about you
The right to ask us to correct inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to ask us to restrict the processing of your personal information in certain circumstances
The right to object to certain processing of your personal information
The right to request a copy of personal information you have provided to us

Where we process your personal information based on your consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the details provided below.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

13. How We Protect Your Information

We take reasonable steps to protect the personal information we hold from unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

14. How Long We Keep Your Information

We will retain your personal information only for as long as reasonably necessary for the purposes described in this policy.

We may retain information for longer where this is necessary to meet legal, accounting, warranty, guarantee or regulatory requirements.

The length of time we retain information will depend on the nature of the information and why we collected it.

15. Links to Other Websites

Our website may contain links to third-party websites and services, including Google, Instagram and other external websites

We are not responsible for the privacy practices, security or content of external websites.

We recommend that you review the privacy policies of any third-party websites you visit.

16. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

Any updates will be published on this page and the "Last updated" date will be amended accordingly.

17. Contact Us

If you have any questions about this Privacy & Cookie Policy, how we use your personal information or wish to exercise your data protection rights, please contact us.

Bradshaw Windows & Doors Ltd